FAQs

What is your return policy?

Returns can be made within 30 days of receipt of your items.  Return shipping is to be paid by the customer except in the case of defective items.  

Can I cancel or modify my order?

Cancellations and modifications must be done manually.  Please have your order confirmation ready and contact us as soon as possible to request changes.  Keep in mind that your order may have already shipped, in which case our return policy will be in effect.  

Where is my order confirmation?

Order confirmations will be emailed to the email address that is associated with your Minnesota Casters online account.  

Are there additional fees or costs that I should be aware of?

All costs are listed up front before you submit your payment.  Tax will be charged on all orders within Minnesota unless we have your tax exempt form on file.  

How can I track my order?

After logging in to mncasters.com, click "latest orders" at the top.  Select the order you would like more information on and click the "Order History" tab.  A tracking number will be available once the items have shipped.  The tracking number can be entered into the carrier's website to see the estimated delivery date.  

Do you ship internationally?

Yes, please contact us before submitting an international order so that we can ensure proper and timely delivery.

What are the processing and shipping steps for online orders?

We have many items available that have not made it to our online store.  For information about these items, please call or email.  Items that are listed on the website can be ordered online.  At the end of checkout you will receive instructions for remitting payment which will complete the ordering process.  

How much will shipping cost?

Shipping will be calculated based on each item’s size and weight at checkout.  Casters can be heavy so we do our best to pack items economically.  Large orders will be delivered via LTL shipping.  In this case, deliveries will be scheduled and Guests will receive a phone call with an estimated time of arrival.